Below is a list of frequently asked questions. As always, if you have any other questions or concerns that are not addressed here, you can email us at info@playtherapytrainingresources.com.
FAQ's
For information on how to access your Live/Virtual Courses, follow the video below.
Both Live/Virtual and On-Demand trainings cover the same course content and provide the same CE hours.
- Live/Virtual trainings take place on a scheduled date and time and are attended in real time via Zoom.
- On-Demand trainings are self-paced and can be started and completed anytime, from anywhere, offering more flexibility.
To purchase an On-Demand training:
- Click “On-Demand Trainings” in the top menu of the website.
- Select a 3 CE or 6 CE training option. Scroll down and click “Register Here.”
- If you don’t have an account, complete the registration form and submit it. You’ll receive an activation email (check spam if needed).
- If you already have an account, log in with your username and password.
- Once logged in, go to Profile → My Profile.
- Find the On-Demand training and click “Enroll Now.”
- Click “Take this Course” to add it to your cart and complete checkout.
To access your On-Demand training:
- Go to playtherapytrainingresources.com.
- Click “Already Registered?” in the upper right corner.
- Log in using the email address you registered with.
- You will be redirected to your profile page.
- Your training will appear under “Your Courses.”
- Click the course name, scroll to the bottom, and click the lesson to begin.
There is no time limit for completing your On-Demand training, as it is go at your own pace.
Yes. On-Demand trainings can be paused at any time. You can log back in later and resume where you left off.
Please check the following:
- Confirm you’re using the same email address you registered with.
- Wait at least 10 minutes before trying again, as emails can be delayed.
- Check your spam or junk folder.
The reset email will come from website@playtherapytrainingresources.com.
First, confirm that:
- You are logged into the same account/email you used when purchasing.
- You purchased an On-Demand training, as only On-Demand trainings appear in your profile.
Live/Virtual trainings do not appear in your profile.
No — this is expected. Only On-Demand trainings appear in your profile.
For Live/Virtual trainings, your course materials and details are emailed to the address you used during registration.
You will receive three emails:
- Monday before the training week: General information and Zoom link
- Monday of the training week: Course materials and Zoom link
- Morning of the training: Zoom link, posttest, and evaluation forms
If you don’t see these emails, please check your spam folder.
All Live/Virtual trainings are listed in Central Standard Time (CST):
- 6-hour training: 9:00 AM – 4:00 PM CST
- 3-hour AM training: 9:00 AM – 12:15 PM CST
- 3-hour PM training: 1:00 PM – 4:15 PM CST
You can confirm the exact date and time on the Live/Virtual training page for your course.
We offer a one-time transfer accommodation if you contact us about your situation. Options include:
- Transferring to a different date for the same Live/Virtual training
- Transferring to a different Live/Virtual training with the same number of CE hours
- Transferring to the On-Demand version of the same training
Please email info@playtherapytrainingresources.com to request a transfer.
We do not offer refunds apart from extenuating circumstances, but we do offer a one-time transfer accommodation if you contact us regarding your situation.
- On-Demand trainings: Your CE certificate is available as soon as the training is completed.
- Live/Virtual trainings: Your CE certificate will be emailed to you within 7–10 business days after the training.
Please email info@playtherapytrainingresources.com, and we can assist you.
Yes. We are an approved CE provider for:
- APT (#22-656)
- NBCC (#7206)
- EMDRIA (#21024 for applicable trainings)